To help serve you better we recommend that you do. Setting up an account will give you the benefits of tracking your orders, get instant updates through our e-newsletters (an option), and exclusive discounts and special offers only for members! You can still browse without registering an account, but any purchases made will prompt you to create an account.

2. How do I search for a particular product?

There are two ways of searching for a product. To do a browse by search, click on our list of categories (ie. Shop Brands, Shop Designers, etc) using the main navigation bar of the web-page and refine what you’re searching under the main category by clicking on the product type (ie. Dresses, skirts, tops, etc).

For specific search category, you can immediately type the product (i.e Dresses, Tops) or brand (i.e Rara Black) into our search tab on the top right of the same navigation bar and it will list everything related to your search.

Once you have found your product, select your colour and size and click ‘add to shopping cart’ and repeat this process for your next product. Otherwise, follow the on-screen instructions to proceed to payment and delivery details.

3. What ways are there to make an order?

All orders should be placed via our website for secured purchasing. If you have problems ordering online, please call our customer service hotline at +6017 331 6669 or +6017 325 0200.

4. Do you have a size guide?

We would definitely want our products to fit you well! If you are unsure of your siz3, please refer to the the universal size chart (click here) for detailed sizing measurements by US,UK, and EUROPE standards. Additionally, all garments come with detailed measurements to give you all the sizing information you need to know before purchasing.

5. What if I need to know more about your products?

If there is any additional information you need to know, you can contact us stating your enquiries and we will revert to you within 48 hours.

We try to include as much information as you need to know about our products, to help you decide if it will be the right product for you. The product page for every item will include measurements, detailed product description, wash care instructions and more importantly, enough angle shots for you to make an informed decision.

6. What are Offer/Promotional codes?

Offer/Promotional codes allow you to take advantage of special discounts or free gifts that we may offer. Please take note of the code when you are on the product page, under ‘Promo Code’. You will need to input the offer/promotional code before you place your order. You will be asked to key in the promo code for the discount/free gift offer at the ‘My Cart’ page.

7. I forgot to key in my Discount Code when I placed my order. Can I still claim my discount?

We will not be able to apply the Discount to the order once the order has been made. If the code is not keyed in during checkout, the discount will not take into effect.

8. How do I know if the product is available in my size/colour before I proceed to shopping cart?

If the colour or size is no longer available, it will not be clickable in the size/colour selection tab.

9. How do I sign up for the e-newsletter?

The easiest way to sign up for our e-newsletter is to set up an account and click the option of ‘newsletter’. You don’t have to buy anything when you register with us, but it’ll make your shopping experience more seamless in future if and when you do decide to shop with us.

Alternatively, you can include your email address at the bottom of the webpage (Newsletter sign-up) and you’ll be included in our e-mailing list!

Note: Our e-newsletters will be periodic (could be weekly, bi-weekly, or monthly) depending on the speed of new items we have coming in.

10. How do I change my account details?

You can easily change your account details by clicking on ‘My Account’ at the top right corner on every page. This is where you want to go when you want to change your password, email address, contact and delivery info. You can only change your account details once you have registered.

11. How do I pay for my order?

We provide a host of payment options (by credit card, PayPal, online transfers FPX) hosted by secured payment gateways such as Pay Pal and IPay88. We take your payment security very seriously. All credit card payments and online transfers are subject to validation and authorization by us and/or card issuer or respective banks, to maintain security and prevention of fraud.

12. What types of currencies can I use?

You can use the following currencies listed below by selecting the currency you wish to transact in at the top right corner of our homepage. All prices will be displayed in that currency.

MYR – Ringgit Malaysia
SGD – Singapore Dollar
HKD – Hong Kong Dollar
AUD – Australian Dollar
USD - US Dollar
NZD – New Zealand Dollar
THB – Thai Baht

13. When will I be charged?

For credit card and online payments, you will be directed to make immediate payment after you check out.

For cash deposits, you can make manual deposits at your bank machines within 3 days from order date.

For Cash-on-Delivery, direct cash payment to be made at time of personal delivery

14. How can I modify my order?

Please be advised that once an order has been placed and payment is made, we are unable to make any modifications to the order including cancellations.

Payment Details

1. What are the payment methods that I can use?

iStyle Sdn. Bhd accepts payment by credit cards and online bank transfers/FPX via www.mobile88.com for local Malaysia payments and Paypal for credit card payments.

a. Mobile88.com supports online bank transfers & Credit Card (Powered by iPay88) from:

Hong Leong Bank Transfer
RHB
AM Bank
Alliance Online Transfer
FPX
Mobile Money
MEPS Cash
Web Cash
CIMB Clicks
Maybank2u
Credit Card – MYR only (Visa & Mastercard)
Cash Deposit* (manual cash deposit at any bank institution)
Cash on delivery* (cash payment at pick up points)

b. Paypal

You will be redirected to the official Paypal payment site. Paypal supports credit card payments by Visa, Mastercard & American Express. For new users, you will be prompted to open an account. Just a few simple clicks and you'll be able to shop with assurance of security.

Additional transaction charges will be fully absorbed by iStyle Sdn Bhd to give you a pleasant shopping experience.

2. I don’t have an online banking account or credit card. Can I pay by cash?

Yes. We have a payment option for ‘cash deposit’ at the payment page. Select ‘Cash Deposit’, and you will receive an email order confirmation with iStyle Sdn Bhd bank account details.

Bank Institution: HONG LEONG BANK
Bank Account Name: ISYLE SDN BHD
Bank Account Number: 182-00-00444-4
Once payment is made, kindly drop us an email to notify us your
- Reference number
- Transaction date
- Bank details
- Name
- Contact Number

3. How do I know if my credit card payment is successful?

Kindly ensure there is sufficient balance in your credit card or banking account. This will ease your payment process. You will receive a payment confirmation email notifying your payment status & transaction detail once you have gone through the payment process with your relevant bank / credit card transaction. Please keep this email for future reference. Failure to receive such notification may imply that your transaction has been declined, in which case you need to verify with your card issuing bank on the reason for decline.

4. A ‘Payment Failed or Cancelled’ page appeared on the screen after I have submitted my credit card details.

This is possibly due to your web browser which has blocked pop-ups. Please enable pop-ups in your browser and try to reorder again by going to ‘My Orders’ in ‘My Accounts’. The Order Status will be stated as Cancelled. Click on ‘Reorder’. Please check to ensure the order number, items and quantity in your cart is correct before you proceed for Checkout.

5. Am I able to track my order?

Yes. By using the Pos Laju flat rate shipping option, iStyle Sdn. Bhd. will notify you of the tracking number via email. Should you opt for UPS, FedEx, or other Courier services listed in our system, you can track them by accessing ‘My Account’.

6. Do you have an ethical sourcing policy?

We have a responsibility to our customers, colleagues and supply partners to ensure that the items sold on rarablack.com are produced/purchased under acceptable conditions and in an ethical way. This means that they must have been produced:

Lawfully, through fair & honest dealing;
Without exploiting the people who made them;
In decent working conditions and;
Without causing harm to the environment

Delivery Details

1. What are Rarablack.com's shipment/delivery methods?

We have two methods of delivery: Via Pos Laju Nationwide or Pos Malaysia International Airmail.

a. Peninsular Malaysia -
   - First 500gm - RM7.00
   - Next 250gm - additional RM1.00

   Sabah/Sarawak
- First 500gm - RM8.00
- Next 250gm - additional RM2.00

   Estimated parcel arrival: 1 - 3 days from nearest day of postage.

b. Pos Laju International Airmail covers the following preferred countries:

Australia
Brunei
Canada
Cambodia
China
Denmark
Finland
France
Great Britain
Greece
Hong Kong
India
Indonesia
Italy
Japan
Netherlands
New Zealand
Philippines
Singapore
Sweden
Switzerland
Thailand
USA

For fixed postage rates by weight and estimated delivery time frame,click here

** For countries not listed, kindly drop us an email (sales@rarablack.com) to enquire about airmail rates.

2. What about free shipping?

Rarablack.com offers free shipping to all deliveries within Malaysia including Sabah and Sarawak.

Free shipping also applies to:

Customers who purchase a minimum amount equivalent to RM450 and above within South East Asia (Singapore, Thailand, Indonesia, Vietnam, Philippines and Cambodia) and Australiasia (Australia and New Zealand)
Customers who purchase a minimum amount equivalent to RM800 and above from anywhere in the world.

Risk-Free Exchange Policy

1. What happens if the item I paid for and received doesn’t fit me well, am I able to return it with a refund?

Not happy with your purchase? Customers are allowed to exchange purchased item with another item that is available in our inventory whether it is an exchange of size/colour or even a change of item/s with the receipt for an exchange.. All web credit available only applies for one exchange and cannot be brought forward for future use. If total amount of replacement item/s is of lower store value than the previous total purchased amount, the excess amount will be forfeited. If replacement item is of higher retail value than the previous purchased amount, customers will make up the difference. The difference have to be paid upfront before we send the item/s back to you.

IMPORTANT:

* ALL Sale item/s purchased are NOT eligible for an exchange.

* Swimwear exchange: If the liner is removed or compromised in any way, rarablack.com will not accept the swimsuit for a return or exchange under any circumstance.

1. Kindly fill up the form (Click here) within 15 days of receipt of parcel, stating your exchange request and we will revert within 48 hours with confirmation.

2. The exchange request must be made within 15 days after receiving your original parcel and rarablack.com (ISTYLE SDN BHD) should receive the returned the item/s within the following 5 days. Item/s being returned must be in new condition, have original tags, in the case of clothing, unwashed and unworn with it's original packaging (box or envelope packaging).

3. Failure to receive the parcel within the stipulated deadline, rarablack.com (ISTYLE SDN BHD) will assume the exchange as invalid/void. To avoid further complications, we advise that any delay will need to be notified in advance via email.

4. Please note that postage charge paid for return of parcel is not refundable and postage for replacement product is chargeable to customer, or deducted via web credit.

5. To safeguard our policy, stringent checking is necessary. Items will be checked upon receipt, and customer will be notified if item is acceptable for an exchange. For any damage done / considering it used before, rarablack.com (ISTYLE SDN BHD) will not accept this exchange.

6. For International customers, we advise that you return your item via a trustworthy courier/shipping method, to ensure an insured, safe and documented return. rarablack.com will not be liable for any product damage upon return, misdirection or loss of goods during the duration of the exchange.

2. What happens if the product I want to exchange (whether size exchange/colour exchange/a new item) is not available in your inventory?

Items are subject to availability at time of request of exchange. Should there be none to exchange under all circumstances, we apologise in advance and hope that you will find something suitable in future collections. Your credit will still remain with us in good faith that an exchange can still be done with no time limit imposed. Do take note that customer is eligible for ONE time exchange for ONE time return trip.

Technical

1. I can’t log in. What do I do?

Please check if your Internet connection has timed out. If it is not due to the internet connection, please check if you have entered a correct email address and password. It must be the same email address and password that you used when you registered with us.

2. I forgot my password. How can I retrieve it?

Please click ‘Log In’ button at the top right of the shopping cart. You will be directed to the Login or Create an Account Page. Look for Registered Customer, click on ‘Forgot Your Password?’ and you will be prompted to key in your email address to retrieve your password. Then click ‘Submit’. You will receive an email notification almost immediately whereby a new password will be provided. You can change your password anytime by logging in to ‘My Account’.

3. How do I change my password?

Once you login to your account, you may change your password by clicking on ‘My Account’.Then click on ‘Account Information’. Next click on the link that says: ‘Change password’. Enter your current and new password and click on ‘Save’. ‘My account’ is a useful destination for configuring your RARABLACK.COM account to your liking.

4. How do I make changes to my account profile?

Log into your account, and click on ‘Account Information’ to make the necessary changes to your account, (e.g. name, email address) and click on ‘Save’. The changes you have made will now be saved to your profile

5. Can I have different billing and delivery address? How do I make changes to my billing or delivery address?

Please note the billing address is for our record purposes only. No bills will be delivered to this address as all our order and payment acknowledgement confirmation will be sent via email. However, you have the flexibility to opt for delivery to your billing address or shipping address.

Log into your account, and click on ‘Address Book’. The address you’ve entered for the first time will be the default address, applicable for both billing and delivery address.

If you prefer to have a different address for billing and delivery, click on ‘Add New Address’. Once you have entered the address details, please select ‘Use as my default billing address’ OR ‘Use as my default shipping address’. Then click on ‘Save Address’. The changes you have made will now be saved to your Address Book.

6. The pictures don’t seem to load up when I click on a particular picture thumbnail. Why is it so?

Please check if your internet connection has timed out. Otherwise please refresh the page. The website is best viewed with flash and the latest versions of any web browser. You can try to download flash and reattempt to log in again.

7. I have general problems accessing into your website. Or some part of the website doesn’t seem to load properly. Is there something I need to download or upgrade?

The website is best viewed with Flash. If you do not have flash, please download here. If you are already viewing with Flash, please check your internet connection or refresh the page. Alternatively, you may try using other internet browsers. If problem persists, please contact us and provide as many of the following details as possible:

Your operating system (e.g. Windows XP)
Internet Browser (e.g. Internet Explorer 6)
What URL you were trying to access (e.g. http://www.rarablack.com/store/index.php/shop/shop-by-products.html)
What date and time (your country local time) the problem occurred
If any error message appeared on the screen, pls cut and paste into email

8. Are the colours accurate on my screen?

A colour on screen is not 100% colour of the physical product. This discrepancy in colour results from the fundamental differences between how colour is produced on a screen monitor (a process that combines various amounts of red-green-blue emitted light; RGB) and how colour is produced on dyed fabric. However, rest assured the colours will not be of so much significant difference and our customers are usually happy with their purchase.

9. I can’t view my wishlist.

To go to ‘My Wishlist’ page, you can click ‘My Wishlist’ button on the top right of the shopping cart. Even if you have not added any items in ‘My Wishlist’, you can still access to the Wishlist Page. If you are having problem accessing to this page, please try to refresh the page. If problem persist, please contact us

Your operating system (e.g. Windows XP)
Internet Browser (e.g. Internet Explorer 6)
What date and time (your country local time) the problem occurred
If any error message appeared on the screen, pls cut and paste into email

10. I can’t seem to select a size or colour.

You need to select Colour first, follow by Size. If the colour or size is no longer available, it will not be clickable in the colour/size selection tab.

11. How do I unsubscribe from the e-newsletter?

Log in to your account and go to ‘Newsletter Subscription’. Uncheck on the ‘General Subscription’ and click on ‘Save’. You will receive an email notification stating that you have successfully unsubscribed to the e-newletter.

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